Frequent Questionsmonique

SO YOU WANNA ORDER OUR TASTY CUPCAKES?!

Q: How do I place an order?

A: You can order here on our website for pick up or delivery.  For specialty custom orders, please call our shop at 03025768687 or send a detailed email to: info@cupcakeberlin.de.  For instructions on how to use the ordering system on our website please click here.

ALL ORDERS MUST BE PREPAID. AFTER PAYMENT IS RECEIVED WE WILL SEND A CONFIRMATION EMAIL. IF YOU HAVE NOT RECEIVED AN EMAIL YOUR ORDER IS NOT CONFIRMED.

Q: How far in advance do I need to place an order?

A: We require 48 hours notice on all orders but please give us as much notice as possible when placing your order. The sooner the better!  If you have a last minute request, please call us at 03025768687.  We’ll do our very best to help you in any way.

Q: What is your cancellation policy?

A: All order cancellations with 48 hours of the scheduled pickup time will forfeit 50% of the total payment.


COMPANY LOGOS & CUSTOM ORDERS

Q: Can I order custom cupcakes and cupcakes with logos?

A: YES! We love to experiment in the kitchen and create specialty cupcakes. Our bakers and decorators can work with any theme.  We offer custom logos for businesses and can use any print-quality image to make your cakes extra special.  We can match any color you request using our tinted buttercream frostings.  We also have a huge assortment of mutli-colored sprinkles, stars, hearts, silver pearls, non-pareilles, sugar toppers and plastic decorations. Please give us as much notice as possible for custom orders.  Minimum one week notice.  For a price quote, please send your order via email and include a 300-dpi logo. Our email address is: info@cupcakeberlin.de



WEDDING CUPCAKES

Q: Do you offer wedding cupcakes?

A: YES!  We specialize in custom wedding cupcakes to make your special day extra memorable. We can match any color theme and create a look that is one of a kind.  Please check out our Wedding Cupcakes section for more info.



CUPCAKES WITH FRUIT

Q: Do we offer fresh fruit?

A: YES!  We love using fresh fruit when it’s in season.  Prices are extra for fresh fruit.  Please email us at : info@cupcakeberlin.de for a price quote.


DELIVERY, PICKUP & SHIPPING

Q: Do you deliver cupcakes?

A: YES! We offer delivery Monday – Saturday anywhere within the city of Berlin for an extra surcharge. Please click here to find out delivery rates.

Q: Can I buy cupcakes without pre-ordering?

A:  YES!  We will try to help you with any last minute, walk-in orders you need. To ensure we have the exact cupcakes you’d like, please call in advance for orders larger than 10 cakes. We always try to accommodate walk-in orders but can’t always fill these orders without notice.

Q: Do you ship cupcakes?

A: NO! Unfortunately, we do not ship cupcakes as we have not yet found a way to mail them that maintains the quality and freshness standards that Cupcake Berlin in known for.

PLEASE NOTE WE DON’T DELIVER ON SUNDAY’S BUT ORDERS CAN BE PICKED UP FROM OUR SHOP.


STORING CUPCAKES

Q: How should I store cupcakes that can’t be eaten right away?

A:  If you have cupcakes you’d like to save until the next day, please store them at room temperature in an airtight container or wrap the box in plastic wrap. To maintain freshness, flavor and beauty, keep your cupcakes out of the refrigerator and in a cool, dry location.

Q: IS CUPCAKE BERLIN A CERTIFIED GLUTEN-FREE, NUT FREE & VEGAN BAKERY?

A: No, we are not. However, we do our very best to prevent cross contamination. We bake all items in the same oven.  We do bake with walnuts, almonds, hazelnuts and peanuts in our kitchen.  However, we are very careful with orders that are for people with nut allergies.  All products for vegan cupcakes are animal-free.  We do our very best to preserve quality, freshness and meet all needs for people with special allergies and dietary limitations.